1. Introduction
At GameOps Studio, we strive to ensure your complete satisfaction with our services. This Refund Policy outlines the terms and conditions for refunds related to our DevOps consulting services, training programs, and other offerings provided through our website at gameops-studio.com.
This policy is subject to change without notice and was last updated on the date listed above. Please review this policy periodically for any updates.
2. Consulting Services
2.1 Project-Based Services
For project-based DevOps consulting services:
- Cancellation before project commencement: If you cancel a project before work has begun, you are eligible for a full refund of any advance payments, minus a 10% administrative fee.
- Cancellation during project execution: If you cancel a project after work has commenced, you will be billed for all work completed up to the cancellation date, plus any non-refundable expenses incurred. Any remaining balance from advance payments will be refunded.
- Project completion: Once a project is completed and delivered according to the agreed specifications, no refunds will be issued unless the deliverables do not meet the specifications outlined in our service agreement.
2.2 Retainer-Based Services
For retainer-based ongoing DevOps support:
- Monthly retainers: Monthly retainer fees are non-refundable once the month has begun, as resources have been allocated for your services.
- Unused hours: Unused hours from a monthly retainer do not carry over to subsequent months and are not refundable, unless otherwise specified in your service agreement.
- Service termination: If you wish to terminate a retainer agreement, you must provide written notice according to the terms in your service agreement, typically 30 days in advance. No refunds will be issued for the current billing period.
3. Training Programs and Workshops
3.1 In-Person Training
For scheduled in-person training sessions and workshops:
- Cancellation 14+ days before the event: Full refund minus a 10% administrative fee.
- Cancellation 7-13 days before the event: 50% refund.
- Cancellation less than 7 days before the event: No refund available.
- Rescheduling: You may reschedule your participation to a future training session at no additional cost if notice is given at least 7 days before the original event date, subject to availability.
3.2 Online Training and Courses
For online training programs and courses:
- Pre-recorded courses: You may request a full refund within 7 days of purchase if you have not accessed more than 20% of the course content.
- Live online training: Follows the same refund policy as in-person training sessions.
- Subscription-based training: Monthly subscription fees are non-refundable. You may cancel your subscription at any time, which will take effect at the end of the current billing period.
4. Software Tools and Products
If we offer any software tools, products, or licenses through our website:
- Digital downloads: Due to the nature of digital products, all sales of downloadable software, tools, templates, or other digital products are final and non-refundable once the download link has been provided.
- Software subscriptions: Subscription fees for software access are non-refundable for the current billing period. You may cancel your subscription at any time, which will take effect at the end of the current billing period.
- Defective products: If a product is demonstrably defective or fails to function as advertised, please contact us within 7 days of purchase for resolution or a potential refund.
5. Customized Solutions
For customized DevOps solutions and implementations:
- Milestone-based payments: Payments made for completed milestones are non-refundable as they represent work already delivered and approved.
- Custom development: Custom development work requires specific allocation of resources and is generally non-refundable once development has begun. Specific terms will be outlined in your service agreement.
- Satisfaction guarantee: If deliverables do not meet the specifications outlined in our service agreement, we will work with you to resolve any issues before considering refund requests.
6. How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team at support@gameops-studio.com or call +442083185892.
- Provide your order number, the date of purchase, and a detailed explanation of why you're requesting a refund.
- Include any relevant documentation that supports your refund request.
We will review your request and respond within 5 business days. If your refund is approved, it will be processed within 10 business days. Refunds will be issued to the original payment method used for the purchase.
7. Exceptions and Special Circumstances
7.1 Force Majeure
In cases of force majeure or circumstances beyond our reasonable control (such as natural disasters, power outages, pandemic restrictions, etc.) that affect our ability to deliver services:
- We will make reasonable efforts to reschedule or provide alternative delivery methods for the services.
- If rescheduling is not possible and services cannot be delivered, a full refund will be issued for the affected portion of services.
7.2 Technical Issues
If technical issues on our end prevent you from accessing or utilizing purchased services:
- We will work to resolve the issues promptly.
- If the issues cannot be resolved within a reasonable timeframe, you may be eligible for a full or partial refund, depending on the nature and duration of the disruption.
7.3 Special Circumstances
We understand that exceptional circumstances may arise. In such cases, please contact our customer support team to discuss your situation. Refund requests due to special circumstances will be evaluated on a case-by-case basis.
8. Promotional Offers and Discounts
Services purchased using promotional codes, discount offers, or as part of a special bundle may be subject to different refund terms:
- Services acquired at a discounted rate or through promotional offers may be eligible for a refund of the actual amount paid only.
- Some promotional offers may explicitly state that they are non-refundable. In such cases, the terms of the promotion will supersede this general refund policy.
9. Legal Rights
This Refund Policy does not affect your statutory rights as a consumer under applicable laws. If there is a conflict between this policy and applicable consumer protection laws, your statutory rights will prevail.
For customers in the European Union, you have the right to cancel a service contract within 14 days of the purchase without giving any reason, except for services that have already begun with your consent before the end of the cancellation period.
10. Contact Information
If you have any questions about this Refund Policy, please contact us at:
GameOps Studio
85 Marshall Inlet
Cameronside, BA15 2QE
United Kingdom
Email: info@gameops-studio.com
Phone: +442083185892
